Shipping Information
2024 HOLIDAY SHIPPING SCHEDULE
LAST DAY TO ORDER FOR THANKSGIVING – NOVEMBER 13TH – WE WILL NOT SHIP NOVEMBER 20th THROUGH NOVEMBER 26th.
LAST DAY TO ORDER FOR CHRISTMAS – DECEMBER 5TH – WE WILL NOT SHIP DECEMBER 13TH JANUARY 8TH.
NOTE: UPS DOES NOT GUARANTEE GROUND OR 2ND DAY DELIVERY TIMES. UPS IS CURRENTLY WILL ONLY GUARANTEE NEXT DAY
WE WILL RESUME REGULAR SHIPPING JANUARY 8th
Shipping: Due to the South’s Hot summer, all Cakes and Pies must be shipped Next Day Air. June through August.
GUARANTEE
If you are not totally pleased with our products The Sweetery will replace your order or give you store credit, whichever you prefer. Simply return the unused portion in the original shipping container within seven days.
SHIPPING
To maintain our fresh product to you, The Sweetery ships ONLY on Monday, Tuesday and Wednesday.
AS OF 4/5/22 THE SWEETERY STRONGLY SUGGESTS THAT YOU SHIP USING NEXT DAY AIR TO GUARANTEE DELIVERY TIME. To further ensure freshness, Ground Shipping is only available for select destinations within a 2-Day Delivery Zone. All other destinations MUST ship 2-Day or quicker. Please call (864) 224-8394 with any questions.
HOW CAN BAKED ITEMS SHIPPED BY MAIL ARRIVE IN TABLE READY CONDITION?
The Sweetery uses only the freshest and finest ingredients in our desserts. We hand pack each order. For those products with cream cheese, we use a cooler with an ice pack and promptly ship your order arriving on the date you specify.
WE GUARANTEE OUR SHIPMENTS.
In the unlikely event that damage has occurred, you will be issued a credit or we will promptly replace your order. We ask that you take pictures of the box with the address visible so we can file a claim with UPS.
WE ARE UNABLE TO DELIVER TO P.O. BOXES.
Orders that require special shipping needs will incur an additional cost. Overnight air is available upon special request with an additional charge.
WE SHIP ALL OF OUR PRODUCTS TO THE 48 CONTIGUOUS UNITED STATES.
Shipments to Alaska, Hawaii, Puerto Rico, the Western United states, and Canada, please call for shipping costs.
Shipments to Alaska, Hawaii or Puerto Rico can only be delivered on Wednesday, Thursday, and Friday. Please call for rates in advance.